FAQs: What questions do you need to resolve? We want to help you make a fully informed and valuable decision. That is why, below, we answer several common questions that our users usually ask.
Frequently Asked Questions (FAQ) -Jeremy
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1. How does the private transport service work if my flight to the airport is delayed or arrives early?
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2. What is the difference between booking a private transfer and taking a regular taxi at the airport?
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3. Does the private driver rate include tolls, gas, and tips, or are there hidden fees?
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4. Can we request extra stops during the trip, such as stopping at a grocery store or currency exchange?
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5. What safety measures and amenities are provided for long trips or families traveling with small children?
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6. How do I locate my private driver upon arrival, and where exactly will we meet?
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7. What happens if I need to cancel or change the date and time of my private transfer reservation?
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8. Can I hire a private transportation service for the whole day, or is it only for point-to-point transfers?
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9. Is the private transfer service exclusive to my group, or will it be shared with other passengers?
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10. What payment methods do you accept for private transfers, and when is payment due
There is no need to worry. We monitor all incoming flights in real time using your flight number. If your flight is delayed or lands earlier than scheduled, we automatically adjust your pickup time at no extra charge. Your driver will be waiting for you at the terminal holding a sign with your name the exact moment you step out.
The main difference comes down to peace of mind, comfort, and reliability. A private transfer guarantees an exclusive vehicle dedicated solely to you and your group—no sharing rides with strangers or making multiple stops along the way. Additionally, your price is locked in at booking, protecting you from unexpected surge pricing, haggling, or long airport taxi lines.
The total price provided when you confirm your reservation is final and includes all fuel costs, road tolls, and applicable taxes. Tips are not included and are completely optional; if you feel your driver provided exceptional service, you are welcome to leave a gratuity, but you will never face surprise charges at the end of your trip.
Yes, absolutely. Because you are booking a private service, we can customize the route to match your needs. If you need to make a quick stop to pick up groceries, buy drinks, visit an ATM, or exchange currency before heading to your hotel or villa, simply let us know when booking or mention it to your driver before setting off.
All our vehicles feature icy-cold air conditioning, comprehensive passenger insurance, active GPS tracking, and experienced, certified drivers. If you are traveling with babies or toddlers, we can provide and install certified child safety seats or booster seats tailored to their age upon request during checkout.
Once you retrieve your luggage and clear the arrivals area exit, you will find our driver dressed in uniform and holding a clear sign with your full name on it. Shortly before your landing, we will also send you their contact details and exact meeting instructions via WhatsApp or email to ensure a seamless connection.
We know travel plans can change unexpectedly. You can update your trip details (such as date, time, or destination) or cancel your booking by reaching out to us in advance. Our exact cancellation and refund policies vary depending on how much advance notice is provided, but we always strive to offer maximum flexibility to accommodate your itinerary changes.
We offer both service options. You can book simple point-to-point transfers (such as airport-to-hotel pickups) or hire a private driver by the hour or for a full day. The full-day option is ideal if you want a custom tour experience—exploring cenotes, visiting archaeological sites, or enjoying dinner without worrying about finding a ride back.
All of our transportation services are 100% private. This means the entire vehicle (whether a SUV or a full-size van) is reserved exclusively for you and your travel companions. You will never have to wait for other travelers or make unexpected drop-offs at other hotels; we go straight to your destination.
We offer multiple convenient payment options, including credit cards, debit cards, bank transfers, and secure online payment gateways. You can secure your reservation by paying in full in advance or by making a small deposit and paying the remaining balance directly to your driver when boarding.
